Can I return or exchange jewelry?

Exchanges and returns
SHURSHA always meets its customers and considers the possibility of exchanging jewelry. In certain situations, when a customer chooses a piece of jewelry for a gift and did not guess the size of a ring or a signet, in this case, if we have a different size of goods in stock, we will perform this operation. A prerequisite is the presence of a tag and seal and no traces of use and odors. This is the only way we can consider your request. Legally everything looks different. According to the letter of the law, quality jewelry is not subject to exchange or return. The next option for solving such situations, it is possible to reduce or increase the product in size, if the company can not offer another size of jewelry. In this case the client pays additional costs. If the client and the company have reached an agreement on the exchange, the client only pays for packing and shipping services. The company will make an exchange when the jewelry has passed a superficial inspection. Exchange and return is not subject to jewelry made according to the sketch, sample and prototype of the client, it is an individual type of work, which is 100% subject to meltdown. As well as personalized works or works from the catalog SHURSHA on which applied symbols, engraving and other interference in the basic appearance of the jewelry.
You can always count on our loyalty in this matter.
Sincerely, SHURSHA team.